What is Empathetic Debt Collection?


All Third Party Debt Collection agencies must follow the Fair Debt Collection Practices Act (FDCPA), Regulation F, and other requirements to prevent unfair, misleading, abusive and harassing communications with consumers.


Beyond Green Solutions is committed to not only following these guidelines but goes beyond to ensure empathetic practices are utilized by adhering to ACA International guidelines and standards.


Empathy is defined as the ability to understand and share the feelings of another.


Empathetic debt collection involves listening, understanding, and being sensitive to the thoughts, feelings, and experiences of the debtor.


These attributes, combined with an agency mission to support the client (business) and debtor, can result in bringing the account out of arrears and into paid in full without tarnishing reputations or placing blame.

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