What We Do
Our specialty is empathy.
Your customers are in vulnerable situations.
We have two shared goals for your patients or caregivers; recover healthcare self-payments while treating your customers with empathy and understanding.
How Are We Different?
Our Founder and President is a Nurse!
We have taken the fundamentals of bedside care and infused them into the practice of engaging with consumers to help them resolve past due bills.
Empathy in Practice
What does empathy look like in collections?
Asking open-ended questions, LISTENING to the answer, establishing trust and open communication. Creating paths to resolutions and providing collaborative options.
Empathy is what you give to your customers.
Empathy is what we give to your past due consumers.
Recovery is achieved with results "beyond" traditional methods.
Technology in Practice
What does technology look like in collections?
Meeting each customer at their level of technology needed to provide great customer-service and resolution.
For some, it's letters & a phone call with a specialist.
For others, a consumer portal and many electronic payment options.
Recovery is achieved when technology goes "beyond" traditional methods.